Frequently Asked Questions
Classic Hardware Jewelry Care
Follow these proper care tips to keep your Classic Hardware jewelry looking fresh and fabulous for years to come.
• Never allow your Classic Hardware jewelry to come in contact with any chemicals such as hairspray, perfume, soaps, oils, lotions and other cosmetics. This may cause the jewelry to fade, discolor, chip or dissolve the finish. Keeping your jewelry clean and dry is a must.
• Avoid Water! Before you do the dishes, hop into the shower, or go to the gym, remove all of your jewelry, even your favorite everyday pieces...that you would never take off, to prevent any type of liquid damage due to harsh chemicals or excess perspiration.
• Classic Hardware jewelry is a great and fun way to revamp an outfit; it’s wonderfully wallet-friendly, but can also be very delicate. So to prevent your adornments from breaking, chipping or tarnishing store them in a jewelry box or plastic bag. It’s a safe haven meant to protect your jewelry from being scratched, tarnished, chipped or damaged in any way.
To shine up your Retrolite™ jewelry, use baby oil, just dab some on an old toothbrush or Q-tip and massage it into the crevices of the piece then wipe the excess oil away with a paper towel or cloth. To shine up the metal parts, use a silver polishing cloth found at any jeweler’s store.
Metal Jewelry Care
Shine it up with a silver polishing cloth found at any jeweler’s store.
About Our Products
Q: What is Retrolite™?
A: Retrolite™ is our homage to the collectable vintage Bakelite from the 1920’s. It is made of poly-resin. Each piece is hand poured, and a beautiful high gloss polished shine is achieved through a sophisticated tumbling process that takes over 5 days. It is heavier in feel compared to traditional plastics and is of the highest quality.
Q: What are the silver color metal parts made of?
A: Lead-free and nickel free pewter then plated with sterling silver and antiqued.
Q: What are the black color metal parts made of?
A: Lead-free and nickel free pewter then enameled in black.
Q: What are the vanity cases made of?
A: It is a durable polyurethane coated image adhered to a high quality brushed steel case.
Q: The back of my vanity case appears to be scratched, what do I do?
A: The back of each vanity case has a thin plastic peel-away covering that may appear to be scratched. Look for the edge and peel it off to reveal the beautiful fresh brushed steel underneath.
Q: Are the earrings hypoallergenic?
Q: What’s your standard size necklace?
A: Our standard necklace is 17 1/2”. A 3” extender chain is available to purchase for some necklaces (extender chains will not work on necklaces with a toggle clasp).
Q: What’s your standard size bracelet?
A: Our standard bracelet length is 8”. Extender chains are not available for bracelets.
Q: Do you take special requests or custom orders?
A: Absolutely (within reason and time constraints). Just email email@example.com or call us at 818-841-8485 for more information.
Q: Do you Repair Jewelry?
A: Yes. We repair Classic Hardware jewelry free of charge, however the shipping cost will be paid by the customer. As we do repair jewelry at our discretion, you must contact us for a return authorization number (RA#) before sending any items to us. You can obtain a RA# by emailing us at firstname.lastname@example.org. We reserve the right to refuse packages without an RA #.
Returns and Exchanges
Q: I don't have my original invoice/packing slip, can my return, exchange or repair still be accepted?
A: You must present a copy of your invoice or packing slip for any returns, exchanges or repairs to be accepted.
Q: If I purchased a Classic Hardware item at a store or boutique or from another online retailer can I send it to you for exchange or repair?
A: Yes, with approval and an original receipt. We can repair or exchange the item, but we cannot issue a refund. Please contact us for further information and return authorization (RA#) before sending the item to us. We reserve the right to refuse packages without an RA #.
Q: I'm looking for a specific item, but I don't see it online. Can I still get it?
A: Maybe! If an item isn't pictured online, it is probably out of stock or discontinued. Email us at email@example.com to find out if there is something we can do for you.
Q: Is my credit card information secure?
Q: Can I make changes to my order?
A: No, please choose your items carefully. Once order has been placed, it is considered final and cannot be revised.
Q: Do I have to pay sales tax on my purchase?
A: California Sales Tax will only apply to California residents.
Q: Can I have my purchase shipped to a different address?
A: Yes, just enter the desired ship to address in the “shipping address” section of your shopping cart.
Q: Does someone have to sign for the package on delivery?
A: No, you don’t need to sign for your package if it is being shipped to your mailbox through USPS. If you are not at home when the package is delivered through UPS they will leave it for you on your door step or contact you for a convenient time of delivery or pick-up. After 3 attempts, your order will be shipped back to Classic Hardware.
Q: Can I check my order status?
A: You can track your order once it is shipped. Upon charging your credit card, you will receive a confirmation email with a UPS or USPS tracking number, and a link to where you can track your shipping online.
Q: Where do you ship?
A: Anywhere UPS or USPS delivers, domestic or international.
We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, since the actual color you see will depend on your monitor, we cannot guarantee the color will be exact.
Comments, Feedback and Other Submissions:
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